Terms & Conditions
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Terms and Conditions for Wellbeing Providers on the BYOU Platform
Effective Date: November 1, 2024
These Terms and Conditions (“Agreement”) govern the relationship between Luxury Beauty Global Inc. (“BYOU,” “we,” “us,” or “our”) and the wellbeing service providers (“Provider,” “you,” or “your”) who offer services through the BYOU platform (the “Platform”). By registering as a provider on the Platform, you agree to comply with these terms and all applicable laws and regulations. Please read this Agreement carefully.
1. Services and Listing Requirements
1.1 Eligibility
To become a provider, you must be a licensed and qualified practitioner in your field of wellness, beauty, or health services. You must provide accurate, complete, and up-to-date information about your services, pricing, qualifications, and availability.
1.2 Service Listing
You are responsible for listing your services, setting prices, and managing your schedule on the Platform. BYOU does not guarantee a specific number of bookings and is not responsible for ensuring customers book your services.
1.3 Compliance with Laws
You agree to comply with all local, state, and federal laws and regulations, including those regarding health, safety, and privacy, in the delivery of your services. You are also responsible for obtaining any necessary licenses and certifications.
2. Payment Terms
2.1 Service Fees
BYOU charges a service fee for using the Platform. This fee is deducted from the payment you receive from customers for bookings made through the Platform. The fee structure will be outlined in your provider account. BYOU reserves the right to change the service fee at any time, with prior notice to you.
2.2 Payment Processing via Stripe Connect
BYOU uses Stripe Connect as its third-party payment processor for handling transactions between you and customers. By using the Platform, you agree to comply with Stripe’s Terms of Service and Privacy Policy (available at StripeLegal). You authorize BYOU to process payments for services through Stripe and agree to provide accurate, up-to-date information for payment processing.
2.3 Payment Processing Fees
Stripe will charge processing fees for each transaction made through the Platform. These fees will be deducted from the total amount of each transaction, and you will receive the remaining balance in your designated account after the service fee and Stripe’s processing fees. The current Stripe processing fee structure can be found on Stripe’s website.
2.4 Payment Distribution and Settlement
Once a transaction is processed and the service is confirmed, payment will be remitted to your designated bank account or Stripe account, minus any applicable fees. Payment disbursement times are governed by Stripe’s settlement policies. BYOU is not responsible for any delays in payment processing by Stripe.
2.5 Refunds
As a wellbeing provider, you acknowledge and agree that all payments made through the Platform are non-refundableonce a service has been completed. If a customer disputes a charge or requests a refund, you are responsible for resolving the issue in accordance with Stripe’s chargeback and refund policies. BYOU is not liable for any refund requests, chargebacks, or disputes regarding services rendered.
3. Booking and Use of the Platform
3.1 Use of Booking System
BYOU provides a booking system for providers to manage appointments and services through the Platform. You agree to keep your availability up-to-date and to manage your bookings in accordance with your business needs. You are solely responsible for scheduling, confirming, and delivering services to your customers. BYOU does not guarantee any minimum number of bookings, and is not responsible for any scheduling conflicts, errors, or double-bookings.
3.2 Customer Interactions and Service Delivery
You are responsible for delivering the booked services to customers in a professional manner. BYOU is not responsible for the quality or outcome of the services provided. Any customer complaints or issues related to service quality must be handled directly between you and the customer.
4. No Refund Policy
4.1 Non-Refundable Fees
All subscription fees, service fees, and transaction fees are non-refundable, regardless of whether you receive bookings or orders in a given period. Providers are paying for access to the Platform and the opportunity to be listed and visible to potential customers. BYOU does not guarantee any minimum bookings or income.
4.2 Cancellations
You agree that no refunds will be provided for cancellations or changes made by you or the customer once a booking has been confirmed, unless required by applicable law. Any cancellation or rescheduling should be handled according to your cancellation policy and in accordance with the Platform’s terms.
5. Provider Responsibilities
5.1 Accuracy of Information
You agree to maintain accurate and up-to-date information on your provider profile, including your availability, service offerings, pricing, and qualifications.
5.2 Insurance and Liability
You are responsible for ensuring that you have the necessary insurance and liability coverage to perform the services you offer through the Platform. BYOU is not liable for any damages, injuries, or losses that may occur during the provision of your services.
5.3 Customer Satisfaction
You agree to maintain high standards of professionalism and to provide exceptional service to all customers. Any customer complaints should be resolved promptly by you.
6. Data Privacy and Security
6.1 Data Collection
BYOU collects personal information from providers to facilitate services, payments, and communication. This information will be handled in accordance with our Privacy Policy. You agree to comply with applicable data protection laws and to handle customer data responsibly.
6.2 Payment Information
BYOU uses Stripe Connect to process all payments. By using the Platform, you authorize Stripe to store and process your payment information in accordance with Stripe’s privacy policy.
7. Termination
7.1 Termination by Provider
You may terminate your account at any time by providing written notice to BYOU. Upon termination, your access to the Platform will be revoked, and you will no longer be able to receive payments or book services through the Platform.
7.2 Termination by BYOU
BYOU reserves the right to suspend or terminate your access to the Platform at its sole discretion for any reason, including but not limited to violation of these Terms and Conditions, failure to comply with applicable laws, or non-payment of service fees.
8. Dispute Resolution and Governing Law
8.1 Dispute Resolution
Any disputes arising out of or relating to this Agreement shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). Arbitration shall take place in Delaware, USA.
8.2 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
9. Miscellaneous
9.1 Entire Agreement
This Agreement, along with any additional policies or terms provided by BYOU, constitutes the entire agreement between you and BYOU regarding your use of the Platform.
9.2 Amendments
BYOU reserves the right to modify or amend these Terms and Conditions at any time. Any changes will be posted on the Platform and become effective immediately upon posting.
9.3 Severability
If any provision of this Agreement is found to be invalid or unenforceable, the remainder of the Agreement will remain in full force and effect.
By registering as a provider on the BYOU Platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Luxury Beauty Global Inc.
November 11, 2024
1. Services and Listing Requirements
1.1 Eligibility
To become a provider, you must be a licensed and qualified practitioner in your field of wellness, beauty, or health services. You must provide accurate, complete, and up-to-date information about your services, pricing, qualifications, and availability.
1.2 Service Listing
You are responsible for listing your services, setting prices, and managing your schedule on the Platform. BYOU does not guarantee a specific number of bookings and is not responsible for ensuring customers book your services.
1.3 Compliance with Laws
You agree to comply with all local, state, and federal laws and regulations, including those regarding health, safety, and privacy, in the delivery of your services. You are also responsible for obtaining any necessary licenses and certifications.
1.4 Provider Responsibilities
You agree to:
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Maintain professionalism and provide high-quality services in line with industry standards.
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Treat customers with respect and courtesy.
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Maintain confidentiality regarding all customer information in accordance with applicable privacy laws.
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Ensure that any advice or services provided are within the scope of your qualifications.
2. Payment Terms
2.1 Service Fees
BYOU charges a service fee for using the Platform. This fee is deducted from the payment you receive from customers for bookings made through the Platform. The fee structure will be outlined in your provider account. BYOU reserves the right to change the service fee at any time, with prior notice to you.
2.2 Payment Processing via Stripe Connect
BYOU uses Stripe Connect as its third-party payment processor for handling transactions between you and customers. By using the Platform, you agree to comply with Stripe’s Terms of Service and Privacy Policy (available at StripeLegal). You authorize BYOU to process payments for services through Stripe and agree to provide accurate, up-to-date information for payment processing.
2.3 Transaction Fees
Stripe may charge transaction fees for each payment processed. These fees are determined by Stripe and are outlined in their Terms and Conditions. You are responsible for any transaction fees associated with processing payments for your services.
2.4 No Refund Policy
BYOU’s subscription fees and service fees are non-refundable. Providers are paying for access to the Platform, exposure to potential customers, and tools to manage their business, not for guaranteed bookings. No refunds will be issued for subscription fees, even if no bookings are made.
2.5 Chargebacks and Disputes
In the event of a chargeback or payment dispute initiated by a customer, you are responsible for resolving the issue with the customer. BYOU is not liable for chargebacks, disputes, or refunds.
3. Cancellation and Rescheduling
3.1 Customer Cancellations
If a customer cancels a service booking, the cancellation policy applied will be that of the provider, as set forth by the provider during the booking process. BYOU is not responsible for enforcing or managing cancellations.
3.2 Provider Cancellations
If you need to cancel a service, you must notify the customer promptly. BYOU encourages providers to minimize cancellations and ensure timely communication.
4. Platform’s Liability Disclaimer
4.1 No Guarantees
BYOU does not guarantee any minimum number of bookings or orders. The Platform serves as a marketplace for services, and we do not control or guarantee the demand for services offered by providers.
4.2 Limitation of Liability
BYOU’s liability to providers is limited to the maximum extent permitted by law. We are not liable for indirect, consequential, or punitive damages arising from your use of the Platform.
5. Data Protection and Privacy
5.1 Personal Data
BYOU is committed to protecting the personal data of providers and customers. By using the Platform, you agree to our Privacy Policy, which governs how we collect, store, and use personal information.
5.2 Confidentiality
You agree to maintain the confidentiality of all personal and customer information that you have access to through the Platform, in accordance with applicable privacy laws.
6. Termination or Suspension of Accounts
6.1 Account Suspension
BYOU reserves the right to suspend or terminate your account if you violate the terms of this Agreement, engage in illegal activities, or provide services that harm customers or the Platform’s reputation.
6.2 Voluntary Termination
You may terminate your account at any time by notifying BYOU. All pending transactions must be completed before termination.
7. Dispute Resolution and Governing Law
7.1 Dispute Resolution
In the event of a dispute, the parties agree to attempt to resolve the matter amicably before resorting to formal legal proceedings. If the dispute cannot be resolved through negotiation, it shall be resolved through arbitration in accordance with the laws of Delaware, USA.
7.2 Governing Law
This Agreement is governed by and construed in accordance with the laws of the state of Delaware, USA, without regard to its conflict of law principles.
8. Indemnification
8.1 Indemnification by Provider
You agree to indemnify and hold BYOU harmless from any claims, damages, losses, or liabilities arising from your provision of services, violation of this Agreement, or any unlawful actions or negligence.
9. Force Majeure
9.1 No Liability for Unforeseeable Events
BYOU is not liable for any failure or delay in performance of its obligations under this Agreement due to events beyond its reasonable control, including natural disasters, power outages, internet disruptions, or other force majeure events.
10. Amendment of Terms
10.1 Changes to Agreement
BYOU reserves the right to modify, amend, or update this Agreement at any time. Providers will be notified of such changes through the Platform, and the updated Agreement will be effective upon publication.
11. Marketing and Promotional Use
11.1 Use of Provider Information
By listing your services on the Platform, you consent to BYOU using your name, business information, and images in marketing materials and promotional activities, both on and off the Platform, unless otherwise notified in writing.
12. Miscellaneous
12.1 Severability
If any part of this Agreement is held invalid or unenforceable, the remainder will continue in full force and effect.
12.2 Entire Agreement
This Agreement constitutes the entire understanding between BYOU and you, the provider, regarding the use of the Platform, and supersedes all prior agreements or understandings.
