Contact BYOU Support Team
Data protection
Learn how we safeguard your personal information and ensure your privacy.
Remove my account
Request the permanent deletion of your account and personal data.
Help with my subscription
Get assistance managing or updating your subscription plan
Help with my booking
Resolve issues or make changes to your bookings seamlessly.
The BYOU app
Need help, support, or want to share feedback about the BYOU app?
We're here to assist you!
Whether you're using the BYOU app on Android via the Google Play Store or iOS via the Apple App Store,
our dedicated support team is ready to help.
Contact us anytime at info@byou-app.com,
and we’ll respond promptly. Your feedback is invaluable in helping us enhance your BYOU experience and deliver top-notch services.
Important information
Data protection
At BYOU, we take your privacy and data protection seriously. When you book a service, sign up, or share your location through our platform, we ensure your information is handled securely and transparently. Here’s how we protect your data:
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Booking Information: Details related to your bookings, such as service type, provider, and appointment time, are securely stored to ensure seamless service delivery and efficient customer support.
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Account Data: Information you provide during signup, like your name, email, and preferences, is used to personalize your experience and improve our offerings.
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Location Data: If you choose to share your location, we use it solely to provide location-specific services, such as finding nearby providers, and never share it without your consent.
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Data Security: We use advanced encryption and strict access controls to ensure your personal information is protected at all times.
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Transparency and Control: You have full control over your data, including the ability to view, update, or request deletion at any time.
Your trust is our priority, and we follow stringent privacy policies to ensure your data is used responsibly and securely. For more details, please visit our Privacy Policy.
Remove my account
At BYOU, we make it simple for you to delete your account.
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If you're using the BYOU Wellbeing App, you can easily remove your account through the Settings page.
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If you're a BYOU Professional, you can delete your account directly in the Settings page of the BYOU Partners App.
Prefer assistance? No problem! Send us an email at info@byou-app.com,
and we’ll handle the account removal for you. Your privacy matters to us, and we ensure your data is securely deleted.
Help with my subscription
We understand how important your subscription is, and we're here to provide all the support you need to make the most of it. At BYOU, your subscription is designed with your success in mind, and it only officially begins once your first booking has been made.
Here’s how we assist you with your subscription:
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Getting Started: Before your subscription starts, we work closely with you to set up your profile, promote your services, and ensure you’re visible to potential clients on the BYOU platform.
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Pre-Booking Support: We provide guidance on optimizing your profile, marketing your services, and connecting with the right audience to secure your first booking as quickly as possible.
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Ongoing Assistance: Once your subscription is active, we’re here to help with everything from understanding your billing cycle to maximizing your visibility on the platform.
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Custom Solutions: If you encounter any challenges, we offer tailored support to resolve issues and keep your business running smoothly.
If you have any questions about your subscription, feel free to contact us at info@byou-app.com. Our team is dedicated to your success and here to ensure your journey with BYOU is seamless and rewarding.